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10/5/2017 » 10/6/2017
2017 Playground Maintenance Technician Training

10/6/2017
Drysiders

11/13/2017 » 11/14/2017
2017 ORPA Annual Conference Exhibitor Registration & Sponsorship

11/13/2017 » 11/15/2017
2017 ORPA Annual Conference

Refund Policy
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We know stuff happens - life takes a turn and you are unable to attend the exciting workshop you have been looking forward to.

At ORPA we are committed to transparency when it comes to cancellation and refund requests. The following information is intended to help you understand our policy.

For the Certified Playground Safety Instructor (CPSI) course, see the separate cancellation policy below.

 

Cancellations & Refunds

  • Cancellations up to one week prior to the scheduled event are entitled to a refund.
  • Cancellations within one week of the scheduled event are entitled to a refund only if:
    • A suitable replacement can be found for attending the event
    • A waitlist for the event already exists and the seat can be filled
  • If no cancellation request is made, no-shows are not entitled to a refund.
  • ALL refunds are subject to a 5% processing fee on any order paid with a credit card. No processing fee is applied to any order paid with a check.

 

CPSI Course Cancellation Policy

The CPSI Course has a separate return policy because of the nature of the course and exam. We are invested in the success of all attendees to pass the exam, and as such we make it a priority to ship out testing material as quickly as possible so that staff can have time to study. This means that we cannot fill a test seat within two weeks of the exam, and therefore cannot accept cancellations for refund.

If you are uncertain about taking the CPSI exam, please feel free to connect with staff at ORPA to discuss your options prior to registering.

Cancellation Requirements:

  • Cancellations must be made in writing or over the phone with an ORPA staff member. Only cancellations made at least 45 days prior to the first day of the CPSI course are eligible for a full refund.
  • Cancellations made between 14-45 days prior to the first day of the CPSI course are eligible to a PARTIAL refund only if:
    • A suitable replace can be found for attending the event
    • A waitlist for the event already exists and the seat can be filled
  • If no cancellation request is made, no-shows are not entitled to a refund.

Refund Requirements:

  • Course materials must be returned to ORPA in good condition with the seal unbroken within two weeks of the cancellation request.
  • Refunds will not be applied until materials have been returned.

Associated Fees:

  • Processing Fee: Refunds are subject to a 5% processing fee on any order paid with a credit card. No processing fee is applied to any order paid with a check.
  • Shipping & Handling Fee:  A $10 shipping fee will be applied to refunds on orders that included course materials in order to recuperate costs associated with sending course materials.
  • Partial Refund Fee: Cancellations made between 14-45 days prior to CPSI will incur a $50 partial refund fee in addition to the processing and shipping fees stated above.


Oregon Recreation & Park Association
www.orpa.org | PO Box #202, Lake Oswego OR 97034 | 503.534.5673
ORPA is a 501(c)(3) Non-Profit Organization